FEQUENTLY ASKED QUESTIONS

Find answers to common questions about our storage services in one convenient place. Our FAQ page addresses your queries, helping you make informed decisions about your storage needs. If you have any additional questions, contact Preferred Self Storage at (717) 394-8002, or fill out our contact form to get in touch with a storage expert!
Where is Preferred Self Storage located?
  • Preferred Self Storage is conveniently located at 106 W Boehms Rd, Willow Street, PA 17584, in the Lancaster area.

What are the office hours?
  • Our office is open from Monday to Friday, 8:00 a.m. to 4:30 p.m. However, we recommend contacting us at (717) 394-8002 to schedule an appointment for assistance.

What are the access hours?
  • We offer convenient access hours to our storage facility, from 6 AM to 10 PM, providing you with the flexibility to access your belongings whenever it suits your schedule.

Am I required to store long-term?
  • No, we offer both short-term and long-term storage solutions to accommodate your needs. Whether you need storage for a few months or an extended period, we have you covered.
How do I pay my storage bill?

What documentation do I need to rent a unit?
  • To rent a storage unit, you'll need a valid government-issued photo ID, such as a driver's license, passport, or state ID card. You must also be at least 18 years old to rent a unit.

What items am I not allowed to store?
  • For the safety and well-being of all our customers and our facility, we have some restrictions on items that can't be stored, such as hazardous materials, explosives, flammable substances, perishable goods, and illegal items. Please refer to our rental agreement for a comprehensive list of prohibited items.

What security features do you offer?
  • At Preferred Self Storage, we prioritize the security of your belongings. Our facility features a security gate, fenced property, security lighting, and surveillance cameras to ensure your items are protected 24/7. Additionally, we provide professional pest control services to maintain a clean and pest-free environment. Your peace of mind is our priority.